PRODUCT RETURN POLICY
Please submit your request using our automated RMA System.
We will not accept returned merchandise without a Return Material Authorization (RMA) number. Returns received without authorization will not be processed for refund or exchange.
1. Create a Request for RMA by logging in to our RMA website. If you do not have an account yet, please click SIGNUP and provide accurate information such as name, shipping address, and a valid email address.
2. Please provide a detailed description of the reason for returning the product.
3. We will review your request within 2 business days, do not send your item until you have received an RMA Number. You will receive a notification email when your RMA Request is approved. You can also log in to our system anytime to check the status of your request.
4. Please note: For all equipment returned there will be a $100 evaluation fee per RMA charged to inspect and evaluate for functionality and possible repairs/calibration. If your RMA'd product is deemed to be covered under our warranty, this evaluation fee will be waived.
5. Upon receiving an RMA Number, login to our website to print your RMA form and packaging slip. Ship your item.
6. You can monitor the status of your return (24/7) by logging into our website.
All items must be returned in the original manufacturer packaging, so we recommend you keep your packaging for at least the first 90 days after purchase.
Standard Expected Timelines for RMA'd Product
Review of new RMA request - Our team will review and approve or deny your RMA request within 2 business days of the request
being made. You will be informed about the status of your request by email.
Evaluation of Product - Upon receipt of your RMA'd equipment, our team will have an evaluation completed by our technicians to
determine any issues. This evaluation will be completed within 10 business days of receiving your RMA.
Findings from Evaluation - A copy of the evalaution report along with a resolution and quote for non warrantyrepairs will be sent to
you within 2 business days of our team.
Warranty Repairs - Please expect warranty repairs/replacements to be return shipped to the customer within 10-15 business days
upon receipt of evaluation report from our manufacturing technicians.
Non-Warranty Repairs - Please expect warranty repairs/replacements to be return shipped to the customer within 10-15
business days upon customer approval
*Please note, the above timelines do not take into account resource contraints, parts shortages or waiting periods for approval. Where RMA requests exceed these timelines out Team will ensure to communcate any delays.
